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European Emergency Number 112

 

The single European emergency telephone number 112 works in Slovak Republic as well! In case you are in the Slovak Republic and you find yourself in an emergency situation, please call 112!




About 112

The European emergency telephone number is here to help you in case of any emergency, in which your life, health or property is in danger.

112 is a single European emergency phone number, available to you in all EU Member States. Call this number whenever you find yourself in a life-threatening situation, or when your health, property or the environment is in danger. It’s free, available 24 hours a day from landlines, mobile phones or pay phones without inserting coins or phone cards.

This number joins together emergency services – the fire brigade, ambulance, police and other emergency services in Slovakia, such as the Railway police, Mountain rescue, etc. This is a great advantage because from now on you can remember just one single emergency number for any kind of emergency situation. What’s even more, as a foreigner within the European Union you do not have to memorize the national emergency numbers of each EU state. Just remember one universal emergency number – 112!

How to call 112?

The European emergency number is free, available to you 24 hours a day from any landline, mobile phone or pay phone. If you are in an emergency situation, just simply dial the numbers 1-1-2, without dialling any country codes before the number and wait for the operator’s reply.

The operators should be able to cover the emergency call in the English language. However, if there is a Slovak speaking person near you, it makes things quicker if you allow this person to make the call.

When calling 112, please be ready to answer the following questions:

  • What happened? This information is necessary so that the operator knows which emergency service to send out to you.
  • Where did it happen? Please specify the location of the emergency, so that the operator knows where to send help. If you do not know the address, try to describe the surrounding.
  • Who needs help? Do not forget to mention who is involved in the incident – age, sex and number of people involved.
  • Your name and telephone number. It is good to tell the operator your name and telephone number, in case he needs to call you back for more information about the incident.
  • Are there any obstacles to the arrival of emergency services? Inform the operator about bad traffic, barriers on the roads and other risks, like explosions or dangerous chemicals in the atmosphere, etc.

When talking to the operator, please try to stay calm. Speak slowly and clearly. Please be patient – wait for the operators instructions and do not hang up until the operator tells you to!

Please do not use the number 112 for calls which are not emergencies. You may be blocking a call of a person who really needs help.

Slovak Republic sanctions unnecessary calls with a fine up to 1659,70 EUR (50 000 SKK) and hoax calls are a crime!

Important documents:

COUNCIL DECISION of 29 July 1991 on the introduction of a single European emergency call number (91/396/EEC)

Directive 2002/22/EC of the European Parliament and of the Council of 7 March 2002 on universal service and users’ rights relating to electronic communications networks and services (Universal Service Directive)

Commission Recommendation of 25 July 2003 on the processing of caller location information in electronic communication networks for the purpose of location-enhanced emergency call services (Text with EEA relevance) (notified under document number C(2003) 2657)

 

Links

  • 112 -  The European emergency number
  • DG Environment 112 Page  The European Commission’s Directorate General for Environment deals with civil protection
  • DG SANCO  The European Commission’s Directorate General for Health and Consumers sponsors a project that, among other things, will deal with stregthening Emergency Medical Services, including promotion of 112
  • EENA The European Emergency Number Association is a non-profit organisation working to promote the knowledge and efficient use of 112
 
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